Customer-Centric Thinking
Presentations from the Customer-Centric Thinking Theme
Please note that some files may be very large and may take some time to download.
- Launch: PARSOL: Launch of e-Standards for Building Control and Environmental Health
- Launch: e-Democracy (part I, Part II, Part III)
- Work Shop: e-Citizen: Enabling local authorities to increase take-up of e-services
- Work Shop: eAdmissions – Project Overview, LEA and Parent/Carer Experiences
- Work Shop: LAWs: Integrated Public Sector Vocabulary IPSV
- Work Shop: e-Democracy
- Work Shop: CRM: Using CRM to Deliver Efficient Services, CRM Part II
- Work Shop: Digital TV: The Technology, Business Case and Local Authority View, DigiTV Part II
- Case Study: Texthelp Systems Ltd: Browsealoud: Adding Speech to Websites
- Case Study: PTC Software Ltd: Compliancy to Complacency… Avoiding the Drop
- Case Study: Salesforce.com: On Demand CRM – the end of software!
- Case Study: Microsoft Case Study Session 2 – Solidsoft e-Government made easy - Building Citizen-Services for Today and the Future
- e-Innovations: DIGITAL DIVIDE 1. Virtual Viewing – Extending Choice Through Virtual Tours; Seeing the DiViDe – A picture paints a 1000 words
- e-Innovations: DIGITAL DIVIDE 2. e-City Preston - Bridging the Digital Divide in England's Newest City; SMS access channel in rural areas
- e-Innovations: DIGITAL DIVIDE 3. Dates Project – Sandwell (Black County) and Sheffield County Council; PRINCE2 e-Learning
- e-Innovations: DIGITAL DIVIDE: Community Heritage Store